BV Solutions Oy - IT & AI Consulting Excellence

About BV Solutions

BV Solutions Oy brings together deep expertise in IT operations, customer experience, and cutting-edge AI implementation. We help organizations navigate digital transformation, optimize operations, and leverage AI for strategic advantage.

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Strategic Excellence

C-level experience driving operational excellence and growth in startups and established companies

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AI Innovation

Practical AI implementation strategies that deliver measurable business impact

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Operational Mastery

Proven track record in building efficient, scalable operations across industries

Our Expertise

IT Strategy & Operations

Technology infrastructure planning
Cloud platform strategy
24/7 service operations
Process optimization

AI & Innovation

AI strategy & roadmap development
Tool evaluation & implementation
Cross-functional AI integration
Change management for AI adoption

Customer Experience

Global support operations
NPS & CSAT optimization
Multilingual service delivery
Churn reduction strategies

Technical Leadership

Product management & development
Agile transformation
Team building & mentorship
Vendor & stakeholder management

Telecommunications Excellence

VoIP platforms & operator partnerships
Network integration & protocol expertise
Commercial & engineering leadership
Global telecom service delivery

Both consultants bring deep telecommunications experience: Valtteri led VoIP operations and international operator partnerships at LeadDesk, while Bhavya specialized in telecommunications integration and protocol development at Ericsson. This unique combination of commercial acumen and engineering depth enables comprehensive telecom solutions.

Software Development & Integration

Business requirements to technical architecture
System design & integration planning
Full-cycle development execution
Seamless operational deployment

From understanding business needs through architectural design to hands-on development and operational integration—we deliver end-to-end software solutions that align technology with business objectives.

Meet Our Team

Valtteri Komulainen

Senior Consultant

Experienced Director specializing in Operations, Customer Service, IT, and Telecommunications for startups and growth companies. Currently serving as CIO at N Health Technology Oy, with extensive leadership experience from LeadDesk and Groupon.

                                Focus Areas:
                                Operations Excellence, Customer Experience, IT Infrastructure
                            

                                Experience:
                                15+ years in leadership roles across startups and scale-ups
                            

LinkedIn Profile →

Bhavya Omkarappa

Senior Consultant

AI Lead with extensive experience in driving AI strategy and implementation at scale. Currently leading AI initiatives at Metacore, with a strong background in product management and technical development from Ericsson and the mobile gaming industry.

                                Focus Areas:
                                AI Strategy, Product Management, Technical Innovation
                            

                                Experience:
                                Progressed from senior engineering to AI strategy leadership at scale
                            

                                Education:
                                M.Sc. Communication Engineering, Aalto University
                            

LinkedIn Profile →

Problem-to-Plan Workshop

Take one critical business, AI, or operational problem from confusion → decision → execution plan in one day.

Ideal For:

"We know this is important but we're stuck"
AI adoption paralysis
Operations inefficiency
Platform / vendor decision
Customer experience or churn issues

Example Problems We Solve:

"Should we build or buy this AI capability?"

"How do we integrate AI into support without breaking CX?"

"Our operations don't scale — where is the bottleneck?"

"Which cloud or AI stack should we commit to?"

"Why is our churn increasing despite good NPS?"

The Format (1 Day, Structured):

Pre-Work (Included)

60–90 min stakeholder intake

Review of existing material (docs, metrics, architecture)

Workshop Day

Problem framing & success criteria — What actually matters? What does "good" look like?

Current-state diagnosis — Tech, ops, people, data

Options & trade-offs — 2–3 realistic paths (not 10 slides of theory)

Decision & roadmap — What to do, what NOT to do, first 30/60/90 days

Deliverables:

✓ Clear problem definition
✓ Chosen direction + rationale
✓ Actionable roadmap
✓ Risks & assumptions documented
✓ Ownership & next steps

Workshop Investment

Single Consultant

€2,400 – €2,800

(VAT 0%)

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Dual Consultant

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